Diego Machado

Amateur Photographer, Journalism Student
Kamloops, BC

Contact Information

Cell Phone: 778-257-5979

Email: diegomach2017@gmail.com

Highlights of Abilities and Assets

  • Currently attending Thompson Rivers University in the Bachelor of Digital Journalism program.
  • 8 years of successful experience interacting with and assisting customers in a customer service environment.
  • Love of education and learning.
  • Proven to excel in both group and solo projects.
  • Infatuation for learning about cultures.
  • Passion for travelling and discovering new places.
  • Demonstrated exceptional communication skills through effective customer service, and extracurricular student activities.

EDUCATION

Thompson Rivers University, Kamloops — Bachelor Of Digital Journalism  SEPTEMBER 2018 – CURRENT

Relevant Courses
– Mass Comm/Popular Culture Industry
– Travel Media
-Interpersonal Communication
– Intro to Public Relations
– Intro to News Writing
– Media, Entertainment, and Pop Culture

– Freelance Writing
– Intro News Photo/Videography
– Communication Mktg & Design
– Communication & New Media
– Social Networks, Online Identities, and Internet Memes
– Intro to News Photography and Videography
Relevant Projects
- Developed a single-edition full-length
 travel magazine as part of a group assignment
- Developed a full-scale plan for TRU
 to provide a transportation alternative to
public transportation and personal vehicles

Diavik Employee Dependent Scholarship (2018, 2019, 2020)

Deans list, Arts,  Winter semester 2020

English

Fluent, Native.

French

Conversational.

Portuguese

Currently learning.

Work Experience

Grocery Clerk, Cashier

NOVEMBER 2023 — PRESENT

(Volunteer for Credits) — Thompson Rivers University Bachelor of Journalism, Bachelor of Communications, and Bachelor of Fine Arts programs —Student assistance and advocacy, event coordination, public outreach

SEPTEMBER 2022 – PRESENT

Knowledge-based recommendations, customer service

DECEMBER 2022 – OCTOBER 2023

Form filing, incident documentation, asset placement, time management

July 2021 – May 2022

Knowledge-based recommendations, customer service

MARCH 2021 – JUNE 2021

Knowledge-based recommendations, customer service

MAY 2020 – FEBRUARY 2021

Product recommendations, warehouse organization, customer assistance

DECEMBER 2018 – JANUARY 2019, NOVEMBER 2019 – JANUARY 2020 (seasonally, recurring.)

Customer experience elevation

JANUARY 2016 – SEPTEMBER 2018

REFERENCES

Alex Rohrer

Lead Ramp Agent, Executive Aviation, Kamloops Airport

236-313-1667

Luke Redgrove

TRU Peer Mentorship Supervisor

250-299-4635